Cancellation and Refund Policy

At Alp Travel, we act as a booking agent on your behalf. Our primary commitment is to provide expert service and advocacy. This policy outlines the terms for cancellations and refunds for all services booked through us.

By confirming a booking with Alp Travel Advisory, you agree to this Cancellation & Refund Policy.

1. Agency Service Fees

All service fees charged by Alp Travel are non-refundable. This includes, but is not limited to:

• Itinerary Design & Research Fees
• Travel Consultation Fees
• Visa Consulting Fees
• Booking & Ticketing Fees
• Travel Insurance Facilitation Fees
• Cancellation & Modification Agency Fees

These fees cover the work we have already performed on your behalf (research, consultation, and administration) and are independent of any supplier charges.

2. Supplier Cancellation Policies

All bookings are subject to the specific cancellation and refund policies of the third-party suppliers (e.g., airlines, hotels, cruise lines, tour operators, transport providers).

• Client Responsibility: You are responsible for understanding and adhering to the supplier’s terms. We will provide these terms to you upon request.
• No Guarantees: We cannot override a supplier’s policy.
• Non-Refundable Bookings: Many bookings, especially promotional fares for flights and tours, are 100% non-refundable and non-changeable.

3. Cancellation Process

To cancel your booking, you must submit your request to us in writing via email.

• Cancellations are only actioned once we have received your written request.
• Cancellation requests sent outside of our normal business hours will be actioned on the next business day.
• It is your responsibility to ensure we have received your request.
• Cancellations will be processed to your payment method within 2 business days of receipt of funds from the supplier.
• Cancellations can only be processed within the refundability window of the booking, as specified in your particular booking terms.
• For refundable bookings, cancellations can be made within 24 hours of booking, subject to the cancellation policy of the Supplier.

4. Refund Process

Alp Travel Co. acts as an intermediary. We can only issue a refund to you after we have received the funds back from the supplier.

• Supplier-Side Processing: Suppliers may take 8-12 weeks, or even longer, to process a refund and remit the funds to us.
• Refund Amount: The final refund amount will be the amount we receive from the supplier, minus our applicable Agency Cancellation & Modification Fee (as listed on our Service Charges page).
• Refund Timeline: Refunds will be processed to your payment method within 2 business days of receipt of funds from the supplier.
• Airline Refunds: Refunds for airline tickets are subject to the specific fare rules. Many tickets are non-refundable, even in cases of medical emergency, unless otherwise specified by the airline.
• Travel Insurance: Premiums for travel insurance policies are typically non-refundable after a brief “look-over” period.

5. Booking Modifications (Changes)

Any request to modify a booking (e.g., date change, name change, route change) is treated as a cancellation and rebooking. Such requests are:

• Subject to availability and approval by the supplier.
• Subject to any modification fees or fare differences from the supplier.
• Subject to our Agency Cancellation & Modification Fee.

6. “No-Show” or Unused Services

If you fail to show up for any part of your booking (e.g., miss a flight, check-in late to a hotel) or choose to voluntarily shorten your trip, it will be considered a “No-Show.” No refunds will be issued for any unused services.

7. Force Majeure

We are not liable for any failure to perform or delay in performance of our obligations that is caused by events outside our reasonable control (“Force Majeure Event”). This includes, but is not limited to, acts of God, war, terrorism, pandemics, natural disasters, supplier bankruptcy/insolvency, or government restrictions. In such events, refunds are subject entirely to the discretion of the suppliers.

We strongly recommend all clients purchase comprehensive travel insurance to protect against unforeseen cancellations and interruptions.