Privacy Policy

Last Updated: 04/10/2025

Alp Travel Advisory (“we,” “us,” or “our”) operates the website https://alptravel.co (the “Site”). We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site or use our travel services.

By using our Site or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal information from you in various ways, including when you book travel, request a consultation, or interact with our Site.

Personal Identification Information: Name, email address, phone number, and residential address, and ID documentation for KYC.
Travel & Booking Information: Passport details (number, expiry, country of issuance), visa information, frequent flyer numbers, travel preferences (seat, meal), accommodation preferences, travel companion details, and dietary requirements.
Payment Information: When you make a booking, payment is processed by our third-party payment gateways (e.g., Razorpay) or invoicing systems (e.g., Zoho) or on booking platforms or directly passed on securely to the suppliers (hotels, airlines, cruise lines, etc.). We use a third-party, enterprise-grade storage solution, Fora Vault, to securely save your full credit card or bank account details. We only store a record of the transaction at our end, which includes the card/account holder’s name, and the last 4 digits of the card or bank account.
Communications: Records of your correspondence with us, including emails and call notes.
Technical & Usage Data: Information about how you access our Site, such as your IP address, browser type, pages visited, and cookies.

2. How We Use Your Information

Your information is used to provide and manage your travel services. Specific uses include:

To Fulfill Bookings: To make flight, hotel, tour, cruise, and other travel reservations on your behalf. This requires sharing your personal data with third-party suppliers.
To Provide Services: To offer visa consulting, create custom itineraries, and provide travel advice.
To Process Payments: To process deposits and final payments for our services and for bookings made with suppliers.
To Communicate With You: To send you booking confirmations, itineraries, invoices, and updates about your travel.
Marketing: To send you promotional materials or newsletters (only with your explicit consent, from which you can opt-out at any time).
To Improve Our Site: To analyze usage data and improve our website’s functionality and user experience.

3. Data Sharing and Disclosure

We only share your information with the parties necessary to provide your requested services.

Third-Party Suppliers: We must share your personal and travel information (e.g., name, passport details) with airlines, hotels, tour operators, cruise lines, transport providers, and other suppliers to confirm your bookings.
Payment Processors: We share transaction information with Razorpay, Zoho, or our bank to process payments.
Global Distribution Systems (GDS): Our bookings may be processed through a GDS, which connects to various travel suppliers.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies

Our Site may use cookies to enhance your experience. Cookies are small files placed on your computer that help us analyze web traffic and remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18 without the consent of a parent or guardian. We do not knowingly collect personally identifiable information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.