“Agency”: Alp Travel, a travel advisory service registered in Dehradun, India.
“Client”: Any individual or entity engaging the Agency’s services.
“Travefy Platform”: The third-party software (travefy.com) used by the Agency for itinerary planning and advisory services.
“Supplier”: Airlines, hotels, tour operators, DMCs (Destination Management Companies), OTAs (Online Travel Agencies), or other third-party service providers.
2. Scope of Services & Relationship with Travefy
2.1 The Agency utilizes the Travefy Platform for itinerary planning, advisory services, and client communication.
2.2 All bookings (flights, accommodations, tours, etc.) are facilitated directly with Suppliers, not through Travefy.
2.3 The Agency acts solely as an intermediary between the Client and Suppliers.
3. Credit Card Authorization
3.1 By engaging the Agency’s services, the Client expressly authorizes:
The Agency to share credit/debit card details with Suppliers or platforms (e.g., OTAs, DMCs, and ) to process bookings.
The Agency or Suppliers to charge the card for deposits, balances, fees, or penalties as per Supplier policies.
Travefy Platform to securely store payment information for future transactions, if applicable
3.2 Written authorization (via email, SMS, or digital form) is mandatory for all transactions.
4. Payments & Fees
4.1 Deposits: Non-refundable deposits (minimum 30% of total cost) are required to initiate bookings.
4.2 Payment Schedule: Full payment must be completed 45 days prior to departure, unless otherwise specified.
4.3 Third-Party Charges: All fees (e.g., platform commissions, currency conversion) are borne by the Client.
5. Cancellations & Refunds
5.1 Cancellation Policy:
Refunds (if applicable) exclude non-recoverable Supplier fees or charges and a 10% administrative charge, at the discretion of the Agency.
No refunds for cancellations within 30 days of departure.
5.2 Force Majeure: The Agency is not liable for Supplier cancellations due to pandemics, natural disasters, or political unrest.
6. Data Sharing & Security
6.1 The Agency may share Client data (e.g., passport details, payment info) with Suppliers and the Travefy Platform solely for booking purposes.
6.2 Data is stored per India’s IT Act, 2000, and GDPR (where applicable).
7. Liability Limitations
7.1 The Agency disclaims liability for:
Supplier defaults, errors, or breaches.
Loss/damage to luggage, personal injury, or itinerary disruptions.
7.2 Travel Insurance: Clients must purchase insurance covering cancellations, medical emergencies, and repatriation.
8. Dispute Resolution & Jurisdiction
8.1 All disputes shall be resolved through arbitration in Dehradun, India, under the Arbitration and Conciliation Act, 1996.
8.2 Courts in Dehradun, India, shall have exclusive jurisdiction.
9. Amendments
These terms may be revised at the Agency’s discretion. Updated terms are effective immediately upon posting at https://alptravel.co/terms.
